Returns Policy

Returns

In addition to your statutory rights, we will happily exchange or refund your item/s if you are not happy with it for whatever reason providing the following conditions have been met:

1. The items are returned within 30 days of the purchase date and the original sales receipt is present.

2. Items must be in original condition as purchased, with all labels/tickets attached. Garment must not have been worn.

Please email me libby@horsewhisperer.com.au with your intent to return an item prior to returning the item.

Returned items (excluding saddle pads) must be posted back using a pre-paid mailing satchel (so it can be tracked).  EquiPedic saddle pads must be posted back wrapped in a similar fashion (in bubble wrap) to how it arrived. It must also be posted back via registered mail so it can be tracked.

If you are exchanging for another item, please include a return addressed/Post paid satchel.

Apart from our rope halters and lead ropes (see below), all other returns/exchanges can be sent to:

Dances with Horses Australia
18 Strawberry Road
Port Macquarie N.S.W. 2444

If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

PACKING PROBLEMS Please check your items against your receipt. If there are any discrepancies please email libby@horsewhisperer.com.au or call 0438 250269 as soon as possible and within 15 days of purchase date.

Promptly after we receive your return package your refund/exchange will be processed and new item sent back out to you (where available) or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered).

Rope halters and leads need to be returned to my halter manufacturer:

Rita McGregor,
124 Chinaman Creek Road
Cambroon, Qld 4552


DVDs

If you experience a technical problem playing your DVD please return it within 14 days of purchase so that a replacement DVD can be sent out to you. Please note: Refunds will NOT be made available to goods that are returned soiled, marked or scratched.