Delivery Information

Delivery/Shipping

We ship within Australia and New Zealand only. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering.

We use all reasonable efforts to dispatch orders within 3 business days of the purchase date. Excludes halters and lead ropes. Halters and leads are normally posted within 1-3 business days unless advised otherwise via email. Also excludes Taylored Tack bridles and breast plates that are currently not in stock.  Taylored Tack products are manufactured and shipped direct via Taylored Tack in the U.S.A. and can be expected to arrive within 14 working days of your order being placed with us (unless notified otherwise). All other orders should arrive within 2 to 7 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing libby@horsewhisperer.com.au or phoning 0438 250269. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with Australia Post and advise you of any issues that are discovered.

 

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.

 

Damage

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement.